RETURNS POLICY
Please see below my return policy.
An item has arrived damaged
In the unfortunate event that an item arrives damaged, you must contact me within 1 week from the dispatch date via email at
ayup@thenottmlass.com.
Please include a photograph of the damaged item and the packaging for reference.
Once your request has been logged, I will contact you with the next steps.
Please do not return any items until I have provided instructions.
An incorrect item has been received
If you have received the wrong item, please contact me within 1 week of the dispatch date at
ayup@thenottmlass.com.
Include a photograph of the incorrect item so I can look into this for you.
Once your request has been logged, I will let you know the next steps.
Please do not return items until I have provided instructions.
You haven’t received your order
If your order hasn’t arrived, please email me at
ayup@thenottmlass.com so I can investigate this with the courier.
You have changed your mind
All products are made to order, so if your order hasn’t yet been printed, I’m happy to cancel it for you.
However, once the design has been printed, I’m unable to offer a refund or return.